Community Support Specialist – JRI/STR

Columbia, MO 65202
Salary: $12.00 to $15.00 /hour


The Community Support Specialist is a member of the multidisciplinary team with responsibility to carry out rehabilitation and support functions and assist in treatment; provides substance abuse services, education, support, and consultation to families; and provides crisis intervention under the clinical supervision of staff with professional degrees. Must have a strong commitment to the right and ability of each person with substance use disorder or mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate and continuous supports and services. Skills and competence to establish supportive trusting relationships with clients and respect for client rights and personal preferences in treatment are essential. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be a member of the individual treatment team for an assigned number of clients.
  • Provide holistic, person-centered care with an emphasis on personal strengths, skill acquisition and harm reduction, while using stage-wise and motivational approaches that promote active participation by the individual.
  • Use interventions based on individual strengths and needs to develop interpersonal/social, family, community and independent living functional skills.
  • Define recovery/resiliency concepts in order to develop goals, identify strengths, skills, resources and supports and educate clients on how to use them. Identify barriers and finding ways to overcome them.
  • Develop, implement, update and revise a treatment plan that identifies specific, measurable and individualized outcomes.
  • Work collaboratively with client on goals which includes the use of collaborative documentation as a tool to ensure clients are actively participating in their treatment.
  • Document client progress to maintain a permanent record of client activity.
  • Develop a discharge and aftercare/continuing care recovery plan.
  • Contact clients or referral sources about missed appointments to reengage.
  • Provide information or education to clients regarding management of mental illness and substance use disorders including symptoms, triggers, cravings, and use of medications.
  • Provide skill building for illness self-management including psychoeducation, behavioral tailoring for medication adherence, wellness/recovery planning, coping and social skills training.
  • Make efforts to ensure individuals gain and maintain access to necessary rehabilitative services, entitlements, employment, housing, schools, child welfare, courts, P & P, landlords, and natural supports.
  • Develop and support wellness and recovery goals with the client, family, and/or medical professionals including health lifestyle changes, and coordinate and monitor physical health and chronic disease management.
  • Help improve skills in communication, interpersonal relationships, problem solving, conflict resolution, stress management and identify risky situations.
  • Help clients develop skills and resources to address symptoms that interfere with seeking or keeping a job including: Communication, personal hygiene and dress, time management, capacity to follow directions, planning transportation, managing symptoms/cravings, learning work habits, and identify behaviors that interfere with work performance.
  • Aid client in building personal self-care and home management skills associated with housing.


  • Bachelor’s Degree in a human services field or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.
  • Continual training and certification as necessary


  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong interpersonal, written, verbal, and phone communication skills required.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction, and in a team environment.
  • Ability to work with distraction and to multi-task with frequent interruptions.
  • Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
  • Must be able to handle information in a confidential, objective, professional manner.
  • Must maintain a valid driver’s license and acceptable driving record as determined by the organization.
  • Must have reliable transportation.


  • Ability to travel throughout service region as required.
  • Driving for extended periods or long distances may be required.
  • Frequent periods of intense concentration, attention to detail and accuracy.
  • Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.
  • Moderate manual dexterity for basic keyboarding and operation of required equipment.
  • Long periods of sitting and/or standing may be required.
  • Ability to lift and move more than 20 pounds.


  • Normal office/home environment combined with normal outdoor exposures.
  • While performing the duties of this job the employee occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients.

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Phoenix Programs, Inc. is an Equal Opportunity Employer

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