Mental Health Advocate

Columbia, MO 65202
Salary: $11.00 to $12.00 /hour


The Mental Health Advocate is responsible for monitoring the client activity during daytime, evening or overnight hours for both residential and detox. This position provides support to the counseling staff on duty, supervises clients by ensuring that the program rules are observed, and gives encouragement to clients in following through on various responsibilities and activities related to their treatment. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position’s duties may include any or all of the following:

  • Screening/Referral: Screen potential clients for eligibility and appropriateness. Identify individual needs that cannot be met by the agency and assist consumers to utilize the support systems and community resources available. MHA’s utilize on-call staff to aid in decisions.
  • Intake: Collect client information and complete all required documentation. Monitor client’s vitals, including temperature, pulse, blood pressure, and respiration. Continue to monitor overall client physical condition.
  • Orientation: Familiarize clients with program services, expectations, and goals. Talk with clients about their situations and encourage them to continue treatment following detox and residential support.
  • Client Education: Read/provide educational materials on addiction and share this information with clients as appropriate. Advocates occasionally facilitate groups on these educational topics.
  • Medication Management: Document all medication information for clients in Credible. Monitor client’s administration of their own medications.
  • Crisis Intervention: Respond appropriately and timely to emergencies during an acute emotional experience and / or physical distress. Respond to non – emergency physical illnesses of clients and refer to case manager and counselor as appropriate. Help clients explore problems, ramifications, and consider alternative solutions.
  • Security: Routinely check the physical facility and maintain the security of clients. Enforce program rules regarding client behavior.
  • Report and Record Keeping: Record information in the shift log regarding client behavior that is out of the ordinary. Write incident reports when this information needs to be shared with the Supervisor or primary counselor.


High School Diploma required or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.


  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong interpersonal, written, verbal, and phone communication skills required.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction, and in a team environment.
  • Ability to work with distraction and to multi-task with frequent interruptions.
  • Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
  • Must be able to handle information in a confidential, objective, professional manner.


  • Availability to work holidays, nights, and weekends as required and respond to department needs on a 24 hour basis.
  • Ability to cover shifts with short notice to ensure adequate staffing.
  • Requires a great amount of flexibility due to the nature of the agency’s 24-hour operations. This may include day, night, weekend, and/or holiday hours occasionally going beyond shift times in order to complete tasks.
  • Frequent periods of intense concentration, attention to detail and accuracy.
  • Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.
  • Moderate manual dexterity for basic keyboarding and operation of required equipment.
  • Ability to perform delicate manual procedures requiring high amounts of dexterity.
  • Ability to lift and move more than 20 pounds.


  • Normal office/home environment combined with normal outdoor exposures.
  • While performing the duties of this job the employee occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients.

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Phoenix Programs, Inc. is an Equal Opportunity Employer

Go to all jobs