CLIENT SERVICES RECEPTIONIST

Columbia, MO
Full-time
Salary: $12.00 to $15.00 /hour


SUMMARY:

Mandatory Vaccination Required

Maintain a professional atmosphere in front office. Display effective and efficient methods in answering and directing phone calls, clients and visitors to the agency. Assist with scheduling of clients for appointments. Various clerical duties. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information.This is a “Safety Sensitive” position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Vision Responsibilities

Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances Phoenix Program’s vision.

Management Responsibilities

  • Cooperates with all Phoenix Program personnel, architects/project managers, vendors and the public.
  • Encourages all other Phoenix Program personnel to successfully serve their clients.
  • Ensures he/she is using his/her time and the time of others he/she interacts with effectively and efficiently.

Professional/Technical Responsibilities

Understand Federal Confidentiality, HIPAA as it applies to substance abuse. Respond to requests for information using this law.

  • Be familiar with agency programs, entry requirements, applicable fees for services and knowledge of schedule for groups.
  • Answer all incoming calls in a professional and timely manner. Prioritize calls and take accurate messages for staff that are not available. Greet and direct all clients and visitors to appropriate staff or area. Maintain and/or provide necessary paperwork for clients arriving for enrollment.
  • Schedule clients for appointments as needed or requested.
  • Track all assessments daily. Keep daily list of clients checking in and assign to counselor for an assessment.
  • SATOP – schedule OMU’s, assessments, order driving records, collect payments and track receipts, print A forms and make sure they are not expired, and ensure all necessary paper work is provided to SATOP counselor.
  • Collect payment for services. Complete documentation, make copies as needed and route payment to Administrative Office.
  • Log and distribute mail to clients. Return mail of clients that are no longer here.
  • Complete discharges in Credible and CIMOR for Client Services Coordinator.
  • Enter DLA’s in CIMOR.
  • Miscellaneous filing and/or scanning in client charts in records room or Credible.
  • Prepare check request for bus passes, collect bus passes from Wabash, and distribute bus passes to clients and maintain documentation.
  • Check agency fax machine daily and distribute correspondence to appropriate person or location.
  • Fax PO enrollment info on clients who have been referred by Probation and Parole.
  • Maintain Probation & Parole referrals. Pull expired referrals monthly. Follow up with staff as needed.
  • Fax appropriate paperwork to any other referral sources to reflect client activity information as related to enrollments.
  • Keep substance abuse literature in the lobby updated and available. Maintain a clean and organized work area.
  • Secure reception area at end of day to ensure that client confidentiality is maintained.
  • Client appointment reminder calls performed each morning.
  • Label any new paper charts and send family packets.
  • Other duties as assigned.

EDUCATION and CERTIFICATIONS

  • High school diploma or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.

QUALIFICATIONS and EXPERIENCE:

  • A minimum of 1 year clerical experience preferably in a social services setting required.
  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong interpersonal, written, verbal, and phone communication skills required.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction, and in a team environment.
  • Ability to work with distraction and to multi-task with frequent interruptions.
  • Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
  • Ability to calculate figures and amounts.
  • Must be able to handle information in a confidential, objective, professional manner.

PHYSICAL REQUIREMENTS:

Frequent periods of intense concentration, attention to detail and accuracy.

  • Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.
  • Moderate manual dexterity for basic keyboarding and operation of required equipment.
  • Long periods of sitting and/or standing may be required.
  • Ability to speak and write English fluently.
  • Ability to hear a normal conversation.
  • Ability to lift up to 30-50 pounds and carry it 50 feet.

WORK ENVIRONMENT:

  • Normal office environment with usually minimal noise level
  • While performing the duties of this job, the employee occasionally may have to deal with unpleasant situations with intoxicated/aggressive clients.

NOTE:The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned at any time with or without notice.

Phoenix Health Programs is an Equal Opportunity Employer

To be considered for this role you must submit a resume and application by5:00 p.m. Friday, February 22, 2019to HR.

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