Job Opportunities

Browse below for a list of current job opportunities with Phoenix Programs. Click on the + sign to read more about each job opening.

Mandatory Covid Vaccine Required

Responsible for assisting veterans who are homeless or at risk of homelessness to obtain and/or maintain stable housing. Teach clients how to connect with resources in the community that are key to their stable housing (i.e. medical assistance, housing, vocational training, employment, support groups, counseling and treatment). This position must understand and implement goals of the Supportive Services for Veteran’s Families (SSVF) project, mainly assisting clients in achieving stability in housing, independence, employment, as well as improving personal and professional skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION DUTIES:

Work with VA hospital staff members, Phoenix Programs, Inc., outpatient and residential staff, other SSVF providers and other community programs and agencies to identify clients for and refer clients to the SSVF project.

Adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information.

Assess and prioritize clients’ needs for various support services.

Communicate and coordinate clients’ needs for various support services.

Identify and establish relationships with support services in the community in order to build strong referral sources.

Help clients learn to access various resources, provide or locate transportation when necessary, assist with paperwork and completion of requirements for services.

Develop and write case management goals through a Housing Stability Plan with clients and maintain progress notes on activities with and for clients.

Conduct habitability inspections and closely coordinate activities with landlords. Report items that require attention to the SSVF Program Manager.

Collaborate with SSVF Health Care Navigator and for delivery of service in the community. Coordinate other staff involved in the SSVF program to ensure seamless service delivery and uninterrupted services.

Conduct support and education groups as needed.

Understand and apply de-escalation techniques in crisis situations.

Revise and update policies and procedures for the SSVF program and participate in SSVF audits.

Outreach to other veteran service providers for program recruitment and service coordination.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree in Social Work or related field, or comparable experience working with this population. Prefer an individual with two years’ experience working in the field of treatment/rehabilitation or with the homeless population.

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write routine correspondence.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Speak and write English fluently.

COMPUTER SKILLS:

Ability to use a personal computer and has a basic knowledge of word-processing, spreadsheet and data base software.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to solve practical problems.

OTHER REQUIREMENTS:

Must possess valid driver’s license and good driving record.

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

Operate a motor vehicle.

Must be able to stand/sit for prolonged periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally:

Will transport clients with permission of supervisor.

SUMMARY: The Client Services Coordinator is responsible for the customer services given to Private Pay and Insurance clients. In addition, this role includes retention and retrieval of client records with timely and accurate client information into applicable databases. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vision Responsibilities

· Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances the Phoenix Program’s vision.

Professional/Technical Responsibilities

· Perform phone screeners with persons seeking services with the agency and face-to-face screeners with walk-in clients. Be familiar with programs the agency offers.

· Perform Standards Mean Test and Notice of Cost Forms for all clients prior to assessment. Inquire about Family Packet interest and send out as requested for all interested.

· Complete Private Pay Intake Packets with all private pay and insurance clients.

· Make insurance and authorization requests and conditions for Private Pay/Insurance clients. Make contact with Caseworkers and H.S.I. for referrals and authorization for our agency.

· Collaborate with Director of Core Services and Residential Coordinator for immediate access to residential services for private pay/insurance clients.

· Assume the Customer Care Advocate role with each private pay/insurance clients, which includes maintaining regular contact with PP/Insurance clients. This includes checking in with residential clients one to two times a week and outpatient clients one to two times a month.

· Collaborate with Director of Core Services and/or Residential Team to affirm PP/Ins clients schedule and treatment plan.

· Attend scheduled meetings with Client Services Supervisor to discuss status of all current private pay/insurance clients and any incoming clients.

· Manage private pay/insurance spreadsheet on a weekly basis.

· Facilitate follow up with referral source with required releases.

· Advocate for family involvement in clients treatment and follow up with family as requested by client.

· Answer all incoming calls in a professional and timely manner. Prioritize calls and take accurate messages for staff that are not available. Greet and direct all clients and visitors to appropriate staff or area. Maintain, provide necessary paperwork for clients arriving for enrollment.

· Back-up to front desk.

· Make reminder calls each morning for next day appointments. Document message left in schedule book.

· Responsible for efforts to re-engage client and/or family back in to treatment if client has left under undesirable circumstances.

· Create payment agreements with clients and/or payee and collect payments for treatment on designated dates agreed upon.

· Schedule clients for appointments as needed or requested.

· Collect payment for services. Complete documentation, make copies as needed and route payment to Administrative Office.

· Conduct consults and give tours as requested, with private pay/insurance clients that are seeking treatment with our facility.

· Collect group sheets daily and record attendance in Credible.

· Maintain office supplies in reception and work room area. Order supplies needed every week.

· Provide clients with resources as needed.

· Work front desk area as needed.

· Process all Admissions, LOS changes, and Discharges for all clients. Call other agencies if clients need discharged in order to complete admission or other agency functions.

· Manually key DMH billing and assist in fixing any problem billing necessary.

· Maintain all records in storage and retain as per agency and State requirements.

· Misc. filing and/or scanning in client files or Credible as needed.

· Other duties as assigned.

EDUCATION and/or EXPERIENCE:

· High school graduate with computer knowledge and experience. Some college preferred. Must have a high level of maturity, and prefer experience in the social service setting. Must possess excellent customer service and phone skills. Must have excellent listening skills as well as be knowledgeable of all services the agency provides. Be flexible and solutions orientated in helping individual access services. Follow through and team work is essential to this position to ensure positive and successful treatment outcome for client and family.

QUALIFICATION REQUIREMENTS:

· Must have a high level of maturity, and prefer experience in the social service setting.

· Must possess excellent customer service and phone skills.

· Strong organizational skills, problem-solving abilities and attention to detail.

· Ability to work independently, with limited direction, and in a team environment.

· Must have excellent listening skills as well as be knowledgeable of all services the agency provides.

· Must be flexible and solutions orientated in helping individual access services.

· Ability to work with distraction and to multi-task with frequent interruptions.

· Follow through and teamwork is essential to this position to ensure positive and successful treatment outcomes for client and family.

LANGUAGE SKILLS:

· Ability to write routine correspondence.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

· Speak and write English fluently.

COMPUTER SKILLS

· Ability to use a personal computer and has a basic knowledge of word-processing, spreadsheet and data base software.

MATHEMATICAL SKILLS:

· Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

· Ability to articulate to consumer or family pricing on treatment packages and what treatment is included in the purchase price.

REASONING ABILITY:

· Ability to define problems collects data, establish facts, and draw valid conclusions.

· Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

· Ability to solve practical problems.

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

· Must be able to use fingers to type data into a computer and to complete forms and other correspondence.

· Must be able to reach.

· Must be able to read written material and to pass the Missouri driver’s license requirement.

· Must be able to hear a normal conversation.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally:

· Will have to deal with unpleasant situations with intoxicated/aggressive clients.

The noise level in the work environment is usually minimal.

Job Type: Full-time

Pay: $13.00 – $16.00 per hour

Benefits:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Mandatory Covid Vaccination Required

The Mental Health Advocate is responsible for monitoring the client activity during daytime, evening or overnight hours for both residential and detox. This position provides support to the counseling staff on duty, supervises clients by ensuring that the program rules are observed, and gives encouragement to clients in following through on various responsibilities and activities related to their treatment. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position’s duties may include any or all of the following:

  • Screening/Referral: Screen potential clients for eligibility and appropriateness. Identify individual needs that cannot be met by the agency and assist consumers to utilize the support systems and community resources available. MHA’s utilize on-call staff to aid in decisions.
  • Intake: Collect client information and complete all required documentation. Monitor client’s vitals, including temperature, pulse, blood pressure, and respiration. Continue to monitor overall client physical condition.
  • Orientation: Familiarize clients with program services, expectations, and goals. Talk with clients about their situations and encourage them to continue treatment following detox and residential support.
  • Client Education: Read/provide educational materials on addiction and share this information with clients as appropriate. Advocates occasionally facilitate groups on these educational topics.
  • Medication Management: Document all medication information for clients in Credible. Monitor client’s administration of their own medications.
  • Crisis Intervention: Respond appropriately and timely to emergencies during an acute emotional experience and / or physical distress. Respond to non – emergency physical illnesses of clients and refer to case manager and counselor as appropriate. Help clients explore problems, ramifications, and consider alternative solutions.
  • Security: Routinely check the physical facility and maintain the security of clients. Enforce program rules regarding client behavior.
  • Report and Record Keeping: Record information in the shift log regarding client behavior that is out of the ordinary. Write incident reports when this information needs to be shared with the Supervisor or primary counselor.

EDUCATION:

High School Diploma required or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.

QUALIFICATIONS and EXPERIENCE:

  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong interpersonal, written, verbal, and phone communication skills required.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction, and in a team environment.
  • Ability to work with distraction and to multi-task with frequent interruptions.
  • Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
  • Must be able to handle information in a confidential, objective, professional manner.

PHYSICAL REQUIREMENTS:

  • Availability to work holidays, nights, and weekends as required and respond to department needs on a 24 hour basis.
  • Ability to cover shifts with short notice to ensure adequate staffing.
  • Requires a great amount of flexibility due to the nature of the agency’s 24-hour operations. This may include day, night, weekend, and/or holiday hours occasionally going beyond shift times in order to complete tasks.
  • Frequent periods of intense concentration, attention to detail and accuracy.
  • Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.
  • Moderate manual dexterity for basic keyboarding and operation of required equipment.
  • Ability to perform delicate manual procedures requiring high amounts of dexterity.
  • Ability to lift and move more than 20 pounds.

ENVIRONMENTAL DEMANDS

  • Normal office/home environment combined with normal outdoor exposures.
  • While performing the duties of this job the employee occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients.

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Phoenix Programs, Inc. is an Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $11.00 – $12.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Mandatory Covid Vaccine Required

Position Description: Medical case managers are collaborative partners with each enrolled client. This partnership entails the assessment of client needs, linking with resources, and periodic reassessment with the goal of increased access to and participation in medical care. The roles and responsibilities of the medical case manager are:

Characteristic Duties:

  • Provide timely, courteous, and culturally sensitive medical case management services.
  • Be knowledgeable of and adhere to policies and procedures of the Missouri HIV Medical Case Management system as a whole
  • Complete annual and 6-month updates in accordance with the Missouri HIV Medical Case Management manual
  • Develop a comprehensive, individualized service plan and ongoing client monitoring to assess the efficacy of the plan
  • Monitor client participation in medical care as defined by the Missouri HIV Medical Case Management Manual
  • Collaborate with the clinical care and prevention teams to promote engagement and retention in medical care
  • Assess high risk behaviors and if indicated develop risk reductions plans with client
  • Assess medication adherence and if indicated, create plans that assists client in becoming medication compliant
  • Coordinate services and assist clients in accessing available entitlements and community programs
  • Document required information and activities in the electronic client database in accordance with the Missouri HIV Medical Case Management manual
  • Follow federal and state statutes regarding confidentiality of client information and records
  • Participate in all required meetings
  • Participate in outreach efforts to provide counseling and education to at-risk populations.
  • All other duties as assigned

Knowledge, Skills, and Abilities:

  • Knowledge of the agency, its mission and place in the community.
  • Excellent verbal skills.
  • Maintain accurate and up to date client records and other documentation required by the agency.

Qualifications:

Educations: RN Degree, MSW or LCSW preferred.

Experience: One year of progressive case management experience with knowledge of the community. Direct experience in HIV/AIDS issues or education is preferred.

Physical Demands: This position requires sitting and walking throughout the day and must be able to work inside and outside of their own office space. Travel is required. Operates office equipment and manages supplies. Computer skills are required. Visual acuity to prepare and read reports is required. Hours of duty are normal office hours with occasional evening and weekend tasks.

Supervisor: Reports to Director of Case Management. In the event that the Director of Case Management is unavailable, report to the Executive Director.

Job Type: Full-time

Pay: $33,000.00 – $40,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor’s (Preferred)

Language:

  • Bilingual (Preferred)

License/Certification:

  • Driver’s License (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Mandatory COVID Vaccination Required

There are several job titles for this position that are used interchangeably-Counselor, Clinician, Licensed Professional, Clinical Staff- are all terms that are used to describe the position at this agency in which one provides direct client care that is most often a billable service. The various services that this individual provides are determined by their professional qualifications, and also by standards or by authorization of a funding source. For simplicity this job description will describe all of the above positions to include Licensed Clinical Social Workers, Professional Counselors, as well as all professionals carrying certification from the Missouri Substance Abuse Professional Credentialing Board. Note: There will be other positions providing direct care, i.e. Community Support Worker, Peer Specialist, but the distinguishing factor for counselor in this description is the individual who drives the treatment plan for any specific individual in treatment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION DUTIES:

· Maintain a standard of ethical behavior as proscribed by the National Association of Social Worker, Association of Licensed Professional Counselors, or Missouri Association of the Certification of Substance Abuse Counselors or like organizations.

· Adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information.

· Maintain continuing education for certification.

· Assist in outcome studies as part of the CARF-accredited agency status.

· Complete Assessments, DLA’s, Individual Counseling and Discharges.

· Knowledge of the agency services, its mission and place in the community.

· Conduct clinical services as described by the Missouri Department of Mental Health, the Substance Abuse and Mental Health Services Administration (SAMSHA), and other appropriate sources such as the National Registry of Evidence-based Programs and Practices to ensure that the interventions that are delivered are evidenced-based.

· Understand the Core Functions and Competencies as described in SAMSHA’s Center for Substance Abuse Treatment Technical Assistance Publication Series TAP 21 “The Knowledge, Skills, and Attitudes of Professional Practice”.

· Participate as a member of the clinical team via staff meetings to discuss individual cases, resources and referrals, as well as the therapeutic community to maintain the maximum focus on recovery.

TIME MANAGEMENT / ORGANIZING YOUR SCHEDULE:

· Utilize the assistance of the Information Technology Specialist to use needed software for delivering and documenting services delivered.

· Ensure he/she is using his/her time effectively and efficiently; his/her manager’s time appropriately; and his/her peers’ time appropriately.

· Timely attention to start and end times for group facilitation and individual sessions.

· Participate in Clinical Supervision, which may at times be peer-supervision, with some staff carrying ability via Department of Mental Health criteria to bill for “Clinical Supervision”.

· Clinical staff will be asked to work some evening hours to cover outpatient needs, to work one or more Saturdays per year on a rotation and to answer on-call request (after hours and on weekends) during a designated month.

DELIVERABLES:

· Clinical staff maintain a designated time ration of face-to-face with clients which unless varied for other duties is 71% for 28.4 hours of a 40 hours work week.

· Based on qualifications the types of services to be delivered may be prescribed with a target minimum number, ie. Licensed workers deliver trauma and family therapy and other such units.

· Group facilitation will be observed and rated, and the minimum average held should be 3.5 on 5 point scale.

· Document each service delivered by the end of each day, preferably after each service.

· Maintain a minimum of 80% compliance for completion and quality as client records are reviewed and evaluated.

· The maximum time for discharging clients is the 60 day mark and the number of open cases not actively in services should not exceed 20% of the caseload.

EDUCATION AND CREDENTIALS:

· Master’s Degree in counseling, psychology, social work or closely related field or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required

· Credentialed as a Licensed Clinical Social Worker, Licensed Social Worker, Licensed Master Social Worker, or Provisionally Licensed Professional Counselor or Credentialed with MCB.

· Licensed Professionals are required to have an active license for LCSW, LMSW or LPC and remain in good standing.

QUALIFICATIONS AND EXPERIENCE:

· A minimum of 2 years experience in substance abuse treatment preferred

· Strong interpersonal, written, verbal, and phone communication skills required.

· Strong organizational skills, problem-solving abilities and attention to detail.

· Ability to work independently, with limited direction, and in a team environment.

· Ability to work with distraction and to multi-task with frequent interruptions.

· Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.

· Must be able to handle information in a confidential, objective, professional manner.

PHYSICAL REQUIREMENTS:

· Frequent periods of intense concentration, attention to detail and accuracy.

· Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.

· Moderate manual dexterity for basic keyboarding and operation of required equipment.

· Long periods of sitting and/or standing may be required.

· Ability to speak, read, and write English fluently

ENVIRONMENTAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients.

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Job Type: Full-time

Pay: $14.00 – $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance

Medical Specialty:

  • Addiction Medicine

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends

Work Location:

  • One location

Work Remotely:

  • No

Mandatory COVID Vaccination Required

All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

Professional/Technical Responsibilities

· Attend trainings and meetings as appropriate.

· Assure program goals and objectives are achieved.

· Build community linkages and relationships to create and sustain rich referral network.

· Keep current on required program documentation and assure that records and data are adequately maintained.

· Provide service coordination/case management for clients enrolled in program:

· Develop permanent housing resources in the community:

· Assure rental properties meet quality, suitability and accessibility standards:

· Perform other task as directed by Executive Director and/or your supervisor or other members of management.

· Complete assigned HMIS training in a timely manner.

· Must have a valid driver’s license.

· Must be able to obtain a Class E driver’s license within the first 30 of your hire date.

· EDUCATION:

· Bachelor’s degree in Social Work, Psychology, or related field or equivalent education and experience. Minimum of three years of experience in a clinical leadership position is required. Excellent communication and presentation skills required. Background in working with diverse individuals from various cultures is essential. A highly developed understanding of the development issues of homeless and co-occurring population is essential.

QUALIFICATIONS and EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS:

· Requires some flexibility due to the nature of the agency’s 24-hour operations. This may include day, night, weekend, and/or holiday hours occasionally going beyond shift times in order to complete tasks.

· Frequent periods of intense concentration, attention to detail and accuracy.

· Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.

· Moderate manual dexterity for basic keyboarding and operation of required equipment.

· Ability to perform delicate manual procedures requiring high amounts of dexterity.

· Ability to lift and move more than 20 pounds.

· Ability to withstand extreme temperatures.

· Ability to stand and walk for a long period of time.

ENVIRONMENTAL DEMANDS

· Normal office/home environment combined with normal and or extreme outdoor exposures.

· While performing the duties of this job the employee occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients.

· You will be required to assist different business when call upon to handle unsheltered folks that could be causing issues at the business at the time.

· You will be responding to some calls from the Heath Dept. and CPD

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Phoenix Programs, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: $13.00 – $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • Master’s (Preferred)

Experience:

  • Substance Abuse Treatment: 2 years (Preferred)

License/Certification:

  • Driver’s License (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

POSITION PURPOSE:

The Maintenance Technician is responsible for assisting in carrying out the maintenance processes of the property, including corrective, preventative, routine, emergency, and cosmetic maintenance. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position’s duties may include any or all of the following:

  • Respond to staff/client maintenance requests for grounds and building needs in timely manner
  • Ensure all necessary repairs and replacements for facility are completed in a timely manner
  • Assist with the scheduling and performance of all maintenance/repair-related events
  • Assist in the daily cleanup of the exterior of the facility including grounds, breezeway, and all common areas
  • Inspect grounds and building daily to identify, minimize, and correct hazardous property conditions or liability concerns
  • Maintain well-organized and property stocked maintenance supplies and equipment while adhering to safety standards and OSHA guidelines
  • Participate in facility inspections as requested
  • Assist Operations Supervisor with monitoring inventory of equipment and supplies
  • Maintain accurate records in regards to service requests, EPA/OSHA standards, preventative maintenance, work in progress, etc
  • Assist with the general upkeep and cleaning of facility

EDUCATION:

High School Diploma required or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.

QUALIFICATIONS and EXPERIENCE:

  • Ability to think strategically and plan work around attaining goals and objectives.
  • Strong organizational skills, problem-solving abilities and attention to detail.
  • Ability to work independently, with limited direction
  • Ability to work with distraction and to multi-task with frequent interruptions.
  • Working knowledge of Microsoft operating systems, Microsoft Office and web-based applications.
  • Must be able to handle information in a confidential, objective, professional manner.
  • Must maintain a valid driver’s license and acceptable driving record as determined by the organization.
  • Must have reliable transportation.

PHYSICAL REQUIREMENTS:

  • Frequent periods of intense concentration, attention to detail and accuracy.
  • Ability to handle mental and physical strain involved in manual labor and maintenance projects
  • Moderate manual dexterity for basic keyboarding and operation of required equipment.
  • Ability to perform delicate manual procedures requiring high amounts of dexterity.
  • Long periods of sitting and/or standing may be required.
  • Ability to speak and write English fluently.
  • Ability to hear a normal conversation.
  • Ability to climb stairs and ladders
  • Ability to lift and move more than 50 pounds on a regular basis.

ENVIRONMENTAL DEMANDS

  • Normal office/home environment combined with normal outdoor exposures.
  • While performing the duties of this job the employee occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients.

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Phoenix Programs, Inc. is an Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $12.00 – $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Automotive Repair: 1 year (Preferred)

License/Certification:

  • Driver’s License (Preferred)
  • ASE Certification (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Mandatory Covid Vaccination

This position is directly responsible to the Executive Director. Responsibilities include configuration, security and maintenance of our servers, computer systems, camera system etc. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision Responsibilities
· Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances the Phoenix Program’s vision

Professional/Technical Responsibilities:

· Design, install, configure and maintain the operations of the server infrastructure.

· Maintain the operations of the Active Directory domain infrastructure.

· Maintain the operations of a computer application environment.

· Configure and maintain the server backups.

· Configure and maintain the SAN infrastructure.

· Configure and maintain the VoIP phone system.

· Configure and maintain the email systems.

· Install and configure OS software for servers and workstations.

· Install and configure server and workstation hardware and software.

· Analyze and troubleshoot server and workstation problems.

· Manage projects and assignments as needed.

· Prepare proper server documentation.

· Perform hardware and software upgrades as necessary.

· Maintain inventory of all technology equipment.

· Maintain and monitor security and server logs.

· Other duties as assigned.

· Perform other tasks as directed by Executive/Assistant Director.

· Collaborate with other administrators and Manager on all IT systems, including email, Antivirus Network, Internal and External equipment.

· Monitor servers, switches, firewalls and other network assets for; availability, system performance, desk usage, performance information trends, log file collections.

· Set up computers under remote conditions or for meetings/trainings as needed.

· Set up mobile phone devices as needed.

EDUCATION and/or EXPERIENCE:

Preference would be given to experience in not-for-profit organizations or prior addictions treatment experience but not necessary.

· Bachelor’s degree in Computer Science, related degree, or a combination of equivalent education and experience

· Experience in customer service related field.

· Experience in installing, configuring, and troubleshooting Windows and server virtualization software based PCs.

· Experience with Windows Server support and administration.

· Knowledge in administering a computer application environment.

· Knowledge in administering Linux based servers.

· Knowledge of hardware, software and network configurations.

· Strong interpersonal, verbal, and written communication skills.

· Ability to work independently while meeting well-defined deadlines.

LANGUAGE SKILLS:

· Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.

· Ability to write routine correspondence.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, the general public, and other professionals.

COMPUTER SKILLS

· Provide Tier 1 end-user support in a Windows-based environment.

· Provide support for a fleet of iOS mobile devices (phones and laptops).

· Travel to multiple office locations for regular on-site support

· Manage assigned requests in a ticket queue, responding in a timely manner and communicating progress

· Utilize systems management tools to scale-up support capabilities.

· Communicate with team lead on an ongoing basis.

· Coordinate vendor support escalation request.

· Ability to use a personal computer and a basic knowledge of word-processing, spreadsheet and data base software.

MATHEMATICAL SKILLS:

· Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

REASONING ABILITY:

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

OTHER REQUIREMENTS:

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

· Must be able to use fingers to type data into a computer and to complete forms and other correspondence.

· Must be able to use arms to lift up to 20 pounds and carry it 50 feet.

· Must be able to reach.

· Must be able to read written material.

· Must be able to hear a normal conversation.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally:

WORK SCHEDULE: This is a 40-hour per week, with occasional evening or weekend work as needed.

The noise level in the work environment is usually minimal.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • Bachelor’s (Preferred)

Experience:

  • VMWare: 1 year (Preferred)
  • Linux: 1 year (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required

Our Programs

Real People / Real Treatment / Real Recovery

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