Job Opportunities

POSITION PURPOSE:

The Client Services Receptionist is responsible for providing professional front office client services interaction via phone and in one-on-one circumstances on a daily basis. Assist with scheduling of clients for appointments. Various clerical duties. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The position’s duties may include any or all of the following:

• Understand Federal Confidentiality, HIPAA, and 42 CFR part 2 as it applies to substance use disorder. Respond to requests for information using this law.
• Be familiar with agency programs, entry requirements, applicable fees for services, and knowledge of schedules for groups.
• Answer all incoming calls in a professional and timely manner.  Prioritize calls and take accurate messages for staff that are not available.  Greet and direct all clients and visitors to the appropriate staff or area.  Maintain and/or provide the necessary paperwork for clients arriving for enrollment.
• Schedule clients for appointments as needed or requested.
• Track all assessments daily. Keep a daily list of clients checking in and assign them to a counselor for an assessment.
• SATOP – schedule OMUs, and assessments, order driving records, collect payments and track receipts, print A forms and make sure they are not expired, and ensure all necessary paperwork is provided to the SATOP counselor.
• Maintain Probation & Parole referrals. Pull expired referrals monthly. Follow up with staff as needed.
• Fax appropriate paperwork to referral sources to reflect client activity information as related to enrollments.
• Collect payment for services. Complete documentation, make copies as needed, and route the payment to Administrative Office.
• Log and distribute mail to clients. Return mail of clients that are no longer here.
• Complete discharges in Credible and CIMOR for Client Services Coordinator.
• Enter DLA’s in CIMOR.
• Perform miscellaneous filing and/or scanning in client charts in the records room or Credible.
• Check agency fax machine daily and distribute correspondence to the appropriate person or location.
• Fax PO enrollment info on clients who have been referred by Probation and Parole.
• Secure the reception area at end of the day to ensure that client confidentiality is maintained.
• Perform client appointment reminder calls each morning.
• Label any new paper charts and send family packets.

 

EDUCATION:

High School Diploma required or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is required.

 

QUALIFICATIONS and EXPERIENCE:

• Ability to think strategically and plan work around attaining goals and objectives.
• Strong interpersonal, written, verbal, and phone communication skills are required.
• Strong organizational skills, problem-solving abilities, and attention to detail.
• Ability to work independently, with limited direction, and in a team environment.
• Ability to work with distraction and to multi-task with frequent interruptions.
• Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
• Must be able to handle information in a confidential, objective, and professional manner.
• Must possess excellent customer service skills.
• Ability to calculate figures and amounts.

 

PHYSICAL REQUIREMENTS:

• Frequent periods of intense concentration, attention to detail, and accuracy.
• Ability to handle mental and physical strain involved in the use of printed materials and prolonged use of computer screens.
• Moderate manual dexterity for basic keyboarding and operation of required equipment.
• Long periods of sitting and/or standing may be required.
• Ability to speak and write English fluently.
• Ability to hear a normal conversation.
• Ability to lift and move more than 30 pounds.

POSITION PURPOSE:

The Counselor is responsible for determining and implementing the treatment plan for specific individuals in treatment and provides direct client care that is most often a billable service.  This job description covers several job titles that are used interchangeably but perform the same duties including include Licensed Clinical Social Workers, Professional Counselors, as well as all professionals carrying certification from the Missouri Substance Abuse Professional Credentialing Board.  All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

POSITION DUTIES:

• Maintain a standard of ethical behavior as proscribed by the National Association of Social Worker, Association of Licensed Professional Counselors, or Missouri Association of the Certification of Substance Abuse Counselors or like organizations.
• Assist in outcome studies as part of the CARF-accredited agency status.
• Complete Assessments, DLA’s, Individual Counseling and Discharges.
• Knowledge of the agency services, its mission and place in the community.
• Conduct clinical services as described by the Missouri Department of Mental Health, the Substance Abuse and Mental Health Services Administration (SAMSHA), and other appropriate sources such as the National Registry of Evidence-based Programs and Practices to ensure that the interventions that are delivered are evidenced-based.
• Understand the Core Functions and Competencies as described in SAMSHA’s Center for Substance Abuse Treatment Technical Assistance Publication Series TAP 21 “The Knowledge, Skills, and Attitudes of Professional Practice”.
• Participate as a member of the clinical team via staff meetings to discuss individual cases, resources and referrals, as well as the therapeutic community to maintain the maximum focus on recovery.

 

TIME MANAGEMENT / ORGANIZING YOUR SCHEDULE:

• Utilize the assistance of the Information Technology Specialist to use needed software for delivering and documenting services delivered.
• Ensure he/she is using his/her time effectively and efficiently; his/her manager’s time appropriately; and his/her peers’ time appropriately.
• Timely attention to start and end times for group facilitation and individual sessions.
• Participate in Clinical Supervision, which may at times be peer-supervision, with some staff carrying ability via Department of Mental Health criteria to bill for “Clinical Supervision”.
• Clinical staff will be asked to work some evening hours to cover outpatient needs, to work one or more Saturdays per year on a rotation and to answer on-call request (after hours and on weekends) during a designated month.

 

DELIVERABLES:

• Clinical staff maintain a designated time ration of face-to-face with clients which unless varied for other duties is 71% for 28.4 hours of a 40 hours work week.
• Based on qualifications the types of services to be delivered may be prescribed with a target minimum number, ie. Licensed workers deliver trauma and family therapy and other such units.
• Group facilitation will be observed and rated, and the minimum average held should be 3.5 on 5 point scale.
• Document each service delivered by the end of each day, preferably after each service.
• Maintain a minimum of 80% compliance for completion and quality as client records are reviewed and evaluated.
• The maximum time for discharging clients is the 60 day mark and the number of open cases not actively in services should not exceed 20% of the caseload.

 

 

EDUCATION:

• Some College in counseling, psychology, social work or closely related field is required.
• Master’s Degree in counseling, psychology, social work or closely related field or equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired is preferred.
• Credentialed as a LCSW, LSW, LMSW, or PLPC or Credentialed with MCB is required. Licensed Professionals are required to have an active license for LCSW, LMSW, or LPC and remain in good standing.
• Continual training and certification as necessary

 

 

QUALIFICATIONS and EXPERIENCE:

• A minimum of two year experience in substance abuse treatment preferred.
• Knowledge of medical terminology
• Ability to think strategically and plan work around attaining goals and objectives.
• Strong interpersonal, written, verbal, and phone communication skills required.
• Strong organizational skills, problem-solving abilities and attention to detail.
• Strong leadership skills, ability to facilitate work teams and manage long-term projects.
• Ability to work independently, with limited direction, and in a team environment.
• Ability to work with distraction and to multi-task with frequent interruptions.
• Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.
• Must be able to handle information in a confidential, objective, professional manner.

 

PHYSICAL REQUIREMENTS:

• Requires a great amount of flexibility due to the nature of the agency’s 24-hour operations. This may include day, night, weekend, and/or holiday hours occasionally going beyond shift times in order to complete tasks.
• Ability to cover shifts with short notice to ensure adequate staffing.
• Frequent periods of intense concentration, attention to detail and accuracy.
• Ability to handle mental and physical strain involved in use of printed materials and prolonged use of computer screens.
• Moderate manual dexterity for basic keyboarding and operation of required equipment.
• Long periods of sitting and/or standing may be required.
• Ability to lift and move more than 20 pounds.

 

 

 

ENVIRONMENTAL DEMANDS

Normal office/home environment combined with normal outdoor exposures.

While performing the duties of this job the employee occasionally will have to deal with unpleasant situations with intoxicated/aggressive clients

SUMMARY:

This position is responsible for assisting individuals and families who are homeless or at risk of homelessness to obtain and/or maintain stable housing. The purpose of this position is to teach clients how to connect with resources in the community that are key to their stable housing (i.e. medical assistance, housing, vocational training, employment, support groups, counseling and treatment). This position must understand and implement goals of the Supportive Services for Veteran’s Families (SSVF) project, mainly assisting clients in achieving stability in housing, independence, employment as well as improving personal and professional skills. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vision Responsibilities

• Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances the Phoenix Program’s vision.
• Cooperates with all Phoenix Program personnel, architects/project managers, vendors and the public.
• Encourages all other Phoenix Program personnel to successfully serve their clients.
• Ensures he/she is using his/her time effectively and efficiently.
• Ensures he/she is using his/her manager’s time appropriately.
• Ensures he/she is using his/her peers’ time appropriately.
• Ensures he/she is using the customers’ time appropriately.
• Ensures he/she is using his/her equipment and supplies effectively and efficiently.

 

Professional/Technical Responsibilities

 

• Work with VA hospital staff members, Phoenix Programs outpatient and residential staff, other SSVF providers and other community programs and agencies to identify clients for and refer clients to the Vets at Home project.
• Assess and prioritize clients’ needs for various support services.
• Communicate and coordinate clients’ needs for various support services.
• Identify and establish relationships with support services in the community in order to build strong referral sources.
• Help clients learn to access various resources, provide or locate transportation when necessary, assist with paperwork and completion of requirements for services.
• Develop and write case management goals through a Housing Stability Plan with clients and maintain progress notes on activities with and for clients.
• Coordinate work schedule and activities with supervisor.
• Conduct habitability inspections and closely coordinate activities with landlords. Report items that require attention to the Program Manager-Training.
• Demonstrate trauma informed care and facilitate weekly trauma education. Continue specialized training and ongoing clinical supervision on competently addressing trauma survivors
• Collaborate with Community Support Worker and for delivery of service in the community. Train and coordinate other staff involved in the SSVF program to ensure seamless service delivery and uninterrupted services.
• Conduct support and education groups as needed.
• Understand and apply de-escalation techniques in crisis situations.
• Revise and update policies and procedures for the SSVF program and participate in SSVF audits.
• Outreach to other veteran service providers for program recruitment and service coordination.
• Participate in agency quality improvement teams.
• Provide limited counseling services within the scope of practice of current certification when appropriate.
• Actively participate in ongoing webinars, trainings, conferences and events.
• Perform other task as directed by Executive Director and/or your supervisor or other members of management.

 

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

 

Bachelor’s Degree in Social Work or related field; must have knowledge of community resources; must demonstrate strong case management skills; would prefer an individual with two years experience working in the field of treatment/rehabilitation or with the homeless population; must possess excellent oral and written communication skills and have the ability to work as part of a team.

 

LANGUAGE SKILLS:

 

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write routine correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Speak and write English fluently.

 

COMPUTER SKILLS: Ability to use a personal computer and has a basic knowledge of word-processing, spreadsheet and data base software.

 

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

 

REASONING ABILITY:

 

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to solve practical problems.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

 

OTHER REQUIREMENTS:

Must possess valid driver’s license and good driving record.

 

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

Operate a motor vehicle.

 

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee occasionally:

• Will transport clients with permission of supervisor.

The noise level in the work environment is usually minimal.

SUMMARY: 

This member of the multidisciplinary team has responsibility to carry out rehabilitation and support functions and assist in treatment; provides substance abuse services, education, support, and consultation to families; and provides crisis intervention under the clinical supervision of staff with professional degrees. Must have a strong commitment to the right and ability of each person with substance use disorder or mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate and continuous supports and services. Skills and competence to establish supportive trusting relationships with clients and respect for client rights and personal preferences in treatment are essential.  All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vision Responsibilities

• Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances the Phoenix Program’s vision.
• Cooperates with all Phoenix Program personnel, architects/project managers, vendors and the public.
• Encourages all other Phoenix Program personnel to successfully serve their clients.
• Ensures he/she is using his/her time effectively and efficiently.
• Ensures he/she is using his/her manager’s time appropriately.
• Ensures he/she is using his/her peers’ time appropriately.
• Ensures he/she is using the customers’ time appropriately.
• Ensures he/she is using his/her equipment and supplies effectively and efficiently.

 

Professional/Technical Responsibilities

• Admits new clients by reviewing records and applications; conducting orientations
• Maintains client’s records by reviewing case notes; logging events and progress.
• Ensures HMIS is up to date with admits and discharges
• Attend trainings and meetings as appropriate.
• Orients clients to the shelter programs, requirements and consequences
• Assure program goals and objectives are achieved.
• Build community linkages and relationships to create and sustain rich referral network.
• Keep current on required program documentation and assure that records and data are adequately maintained.
• Provide service coordination/case management for clients enrolled in program:
• Transportation of clients with permission of supervisor for linkage to resources, dental care, prescriptions and housing.
• Referrals of clients to community resources for basic needs, job training, employment, etc.
• Screen clients for entitlement programs they are eligible for and provide transportation and support for accessing these services.
• Work with clients to develop individualized housing plans appropriate for client’s/client’s family’s needs, with goal of achieving independence and eventual permanent housing status.
• Coordinate rental payments and utility payments on behalf of clients.
• Coordinate with other community resources/agencies to actively recruit/solicit client referrals from these programs.
• Coordinate with Phoenix Programs internal program staff (MTC, residential and outpatient programs, etc.) and community outreach team to draw clients into the program.
• Develop permanent housing resources in the community:
• Provide education for and cultivate relationships with landlords and the business community regarding the benefits of providing housing and employment for homeless.
• Compile and maintain a detailed list of housing resources in Boone County suitable for clients. Keep current with available and suitable programs and resources for clients, as well as eligibility requirements for same.
• Recruit landlords to the program willing to provide suitable rental properties for the program.
• Assure rental properties meet quality, suitability and accessibility standards:
• Identify rental properties that meet the ADA, HUD and VA standards and the specific needs of clients.
• Work with landlords to modify properties as needed to meet ADA standards.
• Conduct appropriate inspections of rental properties being considered.
• Perform other task as directed by Executive Director and/or your supervisor or other members of management.

 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in Social Work, Psychology, or related field or equivalent education and experience is preferred. Minimum of three years of experience in a clinical leadership position is required. Excellent communication and presentation skills required. Background in working with diverse individuals from various cultures is essential. A highly developed understanding of the development issues of homeless and co-occurring population is essential.

 

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write routine correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Speak and write English fluently.

 

COMPUTER SKILLS: Ability to use a personal computer and has a basic knowledge of word-processing, spreadsheet and data base software.

 

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

 

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical.
• Ability to mark through this line to prove you read the job description.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

 

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee must be able to:

• Must be able to type data into a computer and to complete forms and other correspondence.
• Must be able to use arms to lift up to 50 pounds and carry it 50 feet.
• Must be able to reach.
• Must be able to read written material and to pass the Missouri driver’s license requirement.
• Must be able to hear a normal conversation.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee occasionally:

• Will drive to different locations, sometimes with client passenger(s).
• Will move belongings of clients.

The noise level in the work environment is usually minimal.

SUMMARY:     

Monitor Health Care for Homeless Veterans client activity during daytime  hours. This position provides support to the counseling staff on duty, supervises clients by ensuring that the house rules are observed, and gives encouragement to clients in following through on various responsibilities and activities related to their treatment and living in the house. Should also possess good listening skills, the judgment necessary to make sensible decisions regarding notification of a supervisor, the skills to react appropriately in emergency situations, and be trained in First aid and CPR. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vision Responsibilities

• Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances the Phoenix Program’s vision.

Management Responsibilities 

• Cooperates with all Phoenix Program personnel, architects/project managers, vendors and the public.
• Encourages all other Phoenix Program personnel to successfully serve their clients.
• Ensures he/she is using his/her time effectively and efficiently.
• Ensures he/she is using his/her manager’s time appropriately.
• Ensures he/she is using his/her peers’ time appropriately.
• Ensures he/she is using the customers’ time appropriately.
• Ensures he/she is using his/her equipment and supplies effectively and efficiently.

 

Professional/Technical Responsibilities

• Responsible for checking the physical facility and maintaining the security of clients.
• Provide holistic, person-centered care with an emphasis on personal strengths, skill acquisition and harm reduction, while using stage-wise and motivational approaches that promote active participation by the individual.
• Define recovery/resiliency concepts in order to develop goals, indentify strengths, skills, resources and supports and educate clients on how to use them. Identify barriers and finding ways to overcome them.
• Provide information or education to clients regarding management of mental illness and substance use disorders including symptoms, triggers, cravings, and use of medications.
• Provide transportation to location/appointments when bus transportation is not practical for client.
• Provide skill building for illness self-management including psychoeducation, behavioral tailoring for medication adherence, wellness/recovery planning, coping and social skills training.
• Develop and support wellness and recovery goals with the client, family, and/or medical professionals including health lifestyle changes, and coordinate and monitor physical health and chronic disease management.
• Help improve skills in communication, interpersonal relationships, problem solving, conflict resolution, stress management and identify risky situations.
• Help clients develop skills and resources to address symptoms that interfere with seeking or keeping a job including: Communication, personal hygiene and dress, time management, capacity to follow directions, planning transportation, managing symptoms/cravings, learning work habits, and identify behaviors that interfere with work performance.

• Recording information in log regarding any client’s behavior that is out of the ordinary.
• Facilitate groups and supervise/initiate activities.
• Render first aid/CPR in case of an emergency.
• Enforce curfew and other rules regarding client behavior.
• Read educational materials on alcoholism and drug addiction.
• Understand and apply de-escalation techniques in crisis situations.
• Perform other tasks as directed by Executive Director and/or your supervisor or other members of management.

 

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in social work, rehabilitation, psychology, counseling or some related field or a high school degree, plus 5 years experience working with adults suffering from co-occurring disorders or similar human-services needs.

 

LANGUAGE SKILLS:

• Ability to write routine correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Speak and write English fluently.

 

COMPUTER SKILLS: Ability to use a personal computer and has a basic knowledge of word-processing, spreadsheet and data base software.

 

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

 

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee must be able to:

• Must be able to use fingers to type data into a computer and to complete forms and other correspondence.
• Must be able to use arms to lift up to 20 pounds and carry it 50 feet.
• Must be able to reach.
• Must be able to read written material and to pass the Missouri driver’s license Class E requirement.
• Must be able to hear a normal conversation.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee occasionally:

• May have to deal with unpleasant situations with intoxicated/aggressive clients.

The noise level in the work environment is usually minimal.

Position Description:  Medical case managers are collaborative partners with each enrolled client. This partnership entails the assessment of client needs, linking with resources, and periodic reassessment with the goal of increased access to and participation in medical care. The roles and responsibilities of the medical case manager are:

 

Characteristic Duties:

• Provide timely, courteous, and culturally sensitive medical case management services.
• Be knowledgeable of and adhere to policies and procedures of the Missouri HIV Medical Case Management system as a whole
• Complete annual and 6-month updates in accordance with the Missouri HIV Medical Case Management manual
• Develop a comprehensive, individualized service plan and ongoing client monitoring to assess the efficacy of the plan
• Monitor client participation in medical care as defined by the Missouri HIV Medical Case Management Manual
• Collaborate with the clinical care and preventions teams to promote engagement and retention in medical care
• Assess high risk behaviors and if indicated develop risk reductions plans with client
• Assess medication adherence and if indicated, create plans that assists client in becoming medication compliant
• Coordinate services and assist clients in accessing available entitlements and community programs
• Document required information and activities in the electronic client database in accordance with the Missouri HIV Medical Case Management manual
• Follow federal and state statutes regarding confidentiality of client information and records
• Participate in all required meetings
• Participate in outreach efforts to provide counseling and education to at-risk populations.
• All other duties as assigned

 

Knowledge, Skills, and Abilities:

• Knowledge of the agency, its mission and place in the community.
• Excellent verbal skills.
• Maintain accurate and up to date client records and other documentation required by the agency.

 

Qualifications:

Education: RN Degree, BSW or a closely related field. RN/MSW preferred.

Experience: One year of progressive case management experience with knowledge of the community. Direct experience in HIV/AIDS issues or education is preferred.

Physical Demands: This position requires sitting and walking throughout the day and must be able to work inside and outside of their own office space. Travel is required.  Operates office equipment and manages supplies. Computer skills are required. Visual acuity to prepare and read reports is required. Hours of duty are normal office hours with occasional evening and weekend tasks.