About

BEST PRACTICES

Phoenix Programs values and models evidence-based treatment practices in all of its treatment and prevention programming. Every treatment program is based on tested, proven methods that ensure the best possible results for each individual.

CLIENT CENTERED

The services we offer are Client-Centered. Our clients know this is not just a slogan — it is witnessed in every interaction. Staff, many of whom are in recovery, walk alongside clients in their recovery journey instead of being confrontational in their approach. For individuals who have had negative interactions at other treatment centers or with authority figures, those negative experiences may be frozen in their mind. Our staff will never demean or criticize an individual. We operate from the philosophy that it is more successful to build a positive action than to stop or delete a negative action.

“I was treated with respect and kindness” – Past Client

CLIENT SATISFACTION

We are committed to ensuring that our clients receive individualized treatment to meet their unique needs. We use client satisfaction surveys to help us understand how clients experience treatment.

“I am a client at Phoenix by choice, I love all the staff who have been wonderful. You can talk with anyone about any issues and never be judged. Thank you.”

– a Happy Phoenix Client –

STRENGTHS-BASED

Traditional substance use disorders treatment is based on client problems. Initial interactions, assessments, and treatment plans originate from a problems list.  In contrast, our counselors begin their work with clients using a strengths list. Treatment goals are established through helping an individual build on current skills to realize the highest quality of life thought possible.